Refund & Cancellation Policy

This policy explains how cancellations and refund requests are handled for Dream Big Visa Consultancy professional services.

Consultation and Service Fees

Eligibility for a refund depends on the service purchased and the work already completed. Where professional work has already begun, including consultation, document review, checklist preparation or application assistance, the corresponding service portion may be non-refundable.

Government and Third-Party Fees

Government visa fees, visa application centre fees, courier charges, insurance, airline, hotel and other third-party payments are governed by the relevant provider and are not controlled by Dream Big Visa Consultancy.

Visa Refusal

A visa refusal does not automatically create a right to a refund of professional fees for services already performed, because visa decisions are made independently by the relevant authority.

Cancellation Requests

If you wish to cancel a service, contact us as soon as possible. We will review the status of the work and explain any refund, deduction or non-refundable amount applicable to the service.

Duplicate or Incorrect Payments

If you believe you have made a duplicate or incorrect payment to Dream Big Visa Consultancy, contact us promptly with the relevant payment details so the matter can be reviewed.

Refund Method

Any approved refund will normally be returned using an appropriate payment method. Banking or payment-provider processing times may apply.

Contact: info@dreambigvisa.com